pg88 Privacy Policy for Philippine Players

This Privacy Policy describes how pg88 ("the Platform", "we", "us") collects, uses, stores, and protects the personal information of players registered on our platform. pg88 provides online gaming services to players in the Philippines, including casino games, sports betting, fish games, eBingo, and related features.

We are committed to handling your personal data responsibly. This policy is intended to be straightforward and easy to understand. If anything here is unclear, please contact our support team before providing your information.

This policy applies to all personal data we collect through the pg88 website, mobile application, and any communication channels you use to interact with us — including our customer support team.

We collect two main categories of information: information you provide to us directly, and information generated automatically when you use the platform.

Information you provide:

• Full legal name and date of birth
• Philippine contact number and email address
• Residential address in the Philippines
• Government-issued ID details (for KYC/identity verification)
• Payment account information (bank details or e-wallet identifiers used for deposits and withdrawals)
• Any information you provide when contacting support

Information collected automatically:

• IP address and approximate location data
• Device type, operating system, and browser version
• Session activity including games played, bets placed, and login/logout times
• Transaction history on your account
• Cookie and tracking data (see Section 7)

pg88 uses your personal information only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your data to:

• Create and manage your player account
• Verify your identity and age as part of our KYC obligations
• Process deposits and withdrawals in Philippine Peso
• Detect and prevent fraud, money laundering, and other prohibited activities
• Send you account-related communications, including transaction confirmations and security alerts
• Improve platform performance, game offerings, and user experience based on aggregated usage data
• Comply with applicable legal and regulatory requirements
• Provide customer support when you contact us

We do not use your personal data for targeted advertising to third parties, and we do not sell your data to any third party for commercial purposes.

pg88 does not share your personal data with third parties except in the following circumstances:

• Service providers: We work with trusted third-party providers who assist with payment processing, platform infrastructure, and customer support. These providers only access the data necessary to perform their services and are bound by confidentiality obligations.
• Legal requirements: We may disclose your data to government authorities, law enforcement agencies, or other bodies where required by Philippine law or in response to a valid legal order.
• Fraud prevention: Where we suspect account fraud, money laundering, or other serious violations, we may share relevant data with appropriate authorities.
• Business transfers: If pg88 undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified of any such change that materially affects how your data is handled.

In all cases, we take steps to ensure that any data shared is limited to what is necessary and that the recipient handles it responsibly.

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data:

• Account registration and identity data is retained for the duration of your account and for a period after closure as required by applicable law
• Transaction records are retained as needed to comply with financial record-keeping requirements
• Session and usage data is typically retained for a shorter period and used primarily for fraud detection and platform improvement

When your data is no longer needed, we securely delete or anonymise it. You may request early deletion of specific data where permitted under applicable law — see Section 8 for your rights.

pg88 takes the security of your personal data seriously. We use a combination of technical and organisational safeguards to protect your information from unauthorised access, disclosure, or loss.

Key security measures include:

• SSL/TLS encryption for all data transmitted between your device and the platform
• OTP (one-time password) verification for sensitive account actions including login from new devices and withdrawal requests
• Access controls that restrict internal access to personal data to authorised personnel only
• Regular security reviews and monitoring to detect unusual account activity

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials private and for notifying us promptly if you suspect any unauthorised access to your account. Visit our login page if you need to update your credentials.

pg88 uses cookies and similar technologies (such as local storage) to support the operation of the platform. Cookies are small text files stored on your device when you visit our website or use our app.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that remember your preferences during a session. You cannot opt out of these without affecting platform functionality.
• Analytical cookies: Help us understand how players use the platform — such as which pages are visited most often and where errors occur. This data is used in aggregate and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent or automated activity on the platform.

You can control cookies through your browser settings. Disabling certain cookies may affect how some parts of the platform work. pg88 does not use cookies to serve third-party advertising.

As a player, you have the following rights regarding your personal data held by pg88:

To exercise any of these rights, contact our support team through the contact details available in your account dashboard. We will respond to verified requests within a reasonable timeframe. Some requests may require us to verify your identity before we can proceed.

pg88 is strictly for players aged 21 years and above. We do not knowingly collect personal information from anyone under this age. If you are under 21, please do not attempt to register an account or use any part of the platform.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on pg88, please contact our support team immediately.

pg88 may update this Privacy Policy from time to time to reflect changes in how we operate or to comply with evolving legal requirements. When changes are made, the "Last updated" date at the top of this page will be revised.

Continued use of the platform after a policy update constitutes your acceptance of the revised terms. For significant changes that materially affect your rights, we will make reasonable efforts to notify you through your registered email or in-platform notification.

We recommend reviewing this page periodically to stay informed about how your data is being handled.

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your information is being used, please reach out to our support team.

You can contact pg88 via:

• Email: [email protected]
• Live Chat: Available within your account dashboard after logging in

We take all privacy enquiries seriously and will respond as promptly as possible. For account-specific questions — such as requesting your data or updating your information — please have your registered email address ready to help us verify your identity.