pg88 Frequently Asked Questions

pg88 supports Philippine bank transfers, online and mobile banking, and local e-wallets. All transactions are processed in Philippine Peso (PHP). The exact channels available are shown on the Deposit page. Credit cards and cryptocurrency are not accepted as payment methods for deposits.

Most deposits are credited to your pg88 account within a few minutes of the transaction being confirmed on the payment provider's end. If your deposit has not appeared after 30 minutes, contact support with your transaction reference number for follow-up.

Log in to your account and go to the Withdrawal page. Select your preferred method, enter the amount, and confirm the request. Your account must have completed KYC verification before a withdrawal can be processed. The payment account must be in your own name — third-party withdrawals are not permitted.

Withdrawals may be held if your KYC documents have not been verified yet, if additional security checks are required, or if there is a mismatch between your account name and the payment account. Contact support with your request details and they will clarify the status and next steps.

pg88 offers slots, live casino tables (baccarat, roulette, blackjack, and more), fish games, eBingo, and online poker. The full game library is accessible from your account dashboard after logging in, and most titles are available on both desktop and mobile.

All casino games at pg88 use certified Random Number Generator (RNG) technology, which ensures that outcomes are determined by chance and cannot be predicted or manipulated. Live dealer games are streamed in real time from professional studio environments, providing full transparency on every deal and spin.

Fish games are available under their own dedicated section. Visit the Fish Games page after logging in to browse available tables and bet options. Fish games are a popular choice among Philippine players and are available on both desktop and the pg88 mobile app.

Yes. You can play directly through your phone's browser, or you can download the pg88 app for a smoother, dedicated mobile experience. The app gives you access to the full game library, account management, deposits, and withdrawals — all on your Android or iOS device.

pg88 covers a wide range of sports popular among Filipino bettors, including basketball (PBA and NBA), football, boxing, volleyball, and esports. International leagues and tournaments are also included alongside local Philippine competitions. Visit the Sports page for the current list of available markets.

Yes, live betting is available at pg88. You can place bets on ongoing matches with odds that update in real time as the game progresses. Live markets are available for most major sports events, including PBA games and international football and basketball competitions.

Winnings from settled bets are added to your pg88 account balance automatically once the event result is confirmed. You can then withdraw your balance via the Withdrawal page to your verified Philippine bank account or e-wallet, all in PHP.

Visit the Download page to get the latest version of the pg88 app for Android or iOS. Follow the on-screen instructions to install it on your device. The app gives you full access to your account, all game categories, deposits, withdrawals, and 24/7 support.

First, check that you have the latest version of the app installed. Clear the app cache in your device settings. Make sure you are on a stable internet connection — mobile data is generally more reliable than public Wi-Fi for gaming. If the issue continues, contact support with details of your device model and the problem you are experiencing.

No. You use the same pg88 account on all devices — browser, desktop, and the mobile app. Your balance, bet history, VIP status, and account settings are all synced across platforms. Just log in with your existing credentials.

pg88 provides deposit limits, session time limits, reality check notifications, short-term account breaks, and self-exclusion for longer periods. These tools are accessible through your account dashboard or by contacting the support team. Full details are on the Responsible Gaming page.

Deposit limits can be set directly from your account settings after logging in. You can set a daily, weekly, or monthly limit in PHP. Once set, a limit takes effect immediately. Reducing a limit is instant; increasing one requires a cooling-off period — this is intentional to protect you from impulsive decisions.

Contact the pg88 support team via live chat or at [email protected] to request self-exclusion. Once activated, your account will be closed for the agreed duration and cannot be reactivated before the period ends. Any withdrawable balance can be processed before the exclusion begins. Self-exclusion requests are handled with full confidentiality.

No. All game outcomes at pg88 — slots, live casino, fish games, sports betting — involve chance. There is no strategy, pattern, or sequence that guarantees a profit. Gaming should be treated as entertainment, not as a source of income. Never play with money you cannot afford to lose. See our Responsible Gaming page for tips and tools.